Entrust us with your most precious guests
Confiez-nous vos invités les plus précieux
Customer experience means caring
An experience is the sum of all the interactions that a customer has with a brand over the life of the relationship with the brand,and it includes the feelings, emotions, and perceptions of those interactions along the way. That last part is important because how we are left to feel after an interaction certainly dictates (or causes us to reconsider) if we will do business with the brand again.
AT BAJOUK, WE HAVE A TEMPORAL APPROACH TO CREATING EMOTIONAL EXPERIENCES:
During a time of ever-evolving expectations and digital disruption it’s more important than ever that organizations seek to differentiate through consistently exceptional customer and employee experiences
WE ARE COMMITTED TO CREATING NEW VALUE THROUGH PURPOSEFUL EXPERIENCES
• Provide ideas for creative and original invitation or welcome kit;
• Gather data about the VIP guests of your event to personalized their journey;
• Create participants’ profiles in your CRM;
• Ensure smooth participant registration process and amplify communication channels;
• Act as a main point of contact as your participants explore your event and familiarize themselves with your platform or event schedule;
• Coordinate personalized deliveries pre-event;
• Conceptualize a communication channel with the concierge. Ex: email@concierge.com.
• Gather data about the VIP guests of your event to personalized their journey;
• Create participants’ profiles in your CRM;
• Ensure smooth participant registration process and amplify communication channels;
• Act as a main point of contact as your participants explore your event and familiarize themselves with your platform or event schedule;
• Coordinate personalized deliveries pre-event;
• Conceptualize a communication channel with the concierge. Ex: email@concierge.com.
Actions our concierges take at that stage:
BEFORE - CREATING EMOTION DESIRE
• Lead post-event participant communications;
• Organize participant data collection to personalize their next experience with your company;
• Suggest ideas and coordinate souvenirs gifts for your participants;
• Share all relevant event documentation with our organization about the data collection on your guests.
• Organize participant data collection to personalize their next experience with your company;
• Suggest ideas and coordinate souvenirs gifts for your participants;
• Share all relevant event documentation with our organization about the data collection on your guests.
AFTER (UNTIL NEXT TIME) - CREATING MEMORIES
AFTER (UNTIL NEXT TIME) - CREATING MEMORIES
• Provide a skilled team of event concierge to manage the participant journey on site;
• Manage check-in and registration process;
• Manage VIPS protocols and ensure a safe experience for your guests on site;
• Create and run a physical or virtual concierge desk in your event;
• Manage chat, engagement and participant questions within a platform;
• Coordinate the hosts to assist the VIP participants;
Coordonate VIP tours, meet & greet and backstage exclusive access;
• Personalize the experience of specific guests;
• Coordinate transports for the lodge guests (shuttles, taxis, private transports);
• Provide recommendations for exploring the city to your premium guests (restaurants, bars and activities).
• Manage check-in and registration process;
• Manage VIPS protocols and ensure a safe experience for your guests on site;
• Create and run a physical or virtual concierge desk in your event;
• Manage chat, engagement and participant questions within a platform;
• Coordinate the hosts to assist the VIP participants;
Coordonate VIP tours, meet & greet and backstage exclusive access;
• Personalize the experience of specific guests;
• Coordinate transports for the lodge guests (shuttles, taxis, private transports);
• Provide recommendations for exploring the city to your premium guests (restaurants, bars and activities).
Actions our concierges take at that stage:
DURING - ENHANCING THE PLEASURE OF BEING PRESENT
As CX Experts, we offer our expertise via a collaborative experience from conception to completion of your virtual, hybrid and presential events. Through our collaboration with our concierges on site, you will be able to strategically develop your initiatives into exceptional participant experiences
Speak with us