Entrust us with your most precious guests
Confiez-nous vos invités les plus précieux
Customer experience means caring
During a time of ever-evolving expectations and digital disruption it’s more important than ever that organizations seek to differentiate through consistently exceptional customer and employee experiences
An experience is the sum of all the interactions that a customer has with a brand over the life of the relationship with the brand,and it includes the feelings, emotions, and perceptions of those interactions along the way. That last part is important because how we are left to feel after an interaction certainly dictates (or causes us to reconsider) if we will do business with the brand again.
WE ARE COMMITTED TO CREATING NEW VALUE THROUGH PURPOSEFUL EXPERIENCES
AT BAJOUK, WE HAVE A TEMPORAL APPROACH TO CREATING EMOTIONAL EXPERIENCES:
CREATING EMOTION DESIRE
Actions our concierges take at that stage:
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Provide ideas for creative and original invitation or welcome kit;
Gather data about the VIP guests of your event to personalized their journey;
Create participants’ profiles in your CRM;
Ensure smooth participant registration process and amplify communication channels;
Act as a main point of contact as your participants explore your event and familiarize themselves with your platform or event schedule;
Coordinate personalized deliveries pre-event;
Conceptualize a communication channel with the concierge. Ex: email@concierge.com.
Gather data about the VIP guests of your event to personalized their journey;
Create participants’ profiles in your CRM;
Ensure smooth participant registration process and amplify communication channels;
Act as a main point of contact as your participants explore your event and familiarize themselves with your platform or event schedule;
Coordinate personalized deliveries pre-event;
Conceptualize a communication channel with the concierge. Ex: email@concierge.com.
BEFORE
ENHANCING THE PLEASURE OF BEING PRESENT
ACTIONS OUR CONCIERGES TAKE AT THAT STAGE:
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Provide a skilled team of event concierge to manage the participant journey on site
Manage check-in and registration process
Manage VIPS protocols and ensure a safe experience for your guests on site
Create and run a physical or virtual concierge desk in your event
Manage chat, engagement and participant questions within a platform
Coordinate the hosts to assist the VIP participants
Coordinate VIP tours, meet & greet and backstage exclusive access
Personalize the experience of specific guests
Coordinate transports for the lodge guests (shuttles, taxis, private transports)
Provide recommendations for exploring the city to your premium guests (restaurants, bars and activities).
Manage check-in and registration process
Manage VIPS protocols and ensure a safe experience for your guests on site
Create and run a physical or virtual concierge desk in your event
Manage chat, engagement and participant questions within a platform
Coordinate the hosts to assist the VIP participants
Coordinate VIP tours, meet & greet and backstage exclusive access
Personalize the experience of specific guests
Coordinate transports for the lodge guests (shuttles, taxis, private transports)
Provide recommendations for exploring the city to your premium guests (restaurants, bars and activities).
during
CREATING MEMORIES
ACTIONS OUR CONCIERGES TAKE AT THAT STAGE:
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Lead post-event participant communications
Organize participant data collection to personalize their next experience with your company
Suggest ideas and coordinate souvenirs gifts for your participants
Share all relevant event documentation with our organization about the data collection on your guests.
Organize participant data collection to personalize their next experience with your company
Suggest ideas and coordinate souvenirs gifts for your participants
Share all relevant event documentation with our organization about the data collection on your guests.
after
(until next time)
As CX Experts, we offer our expertise via a collaborative experience from conception to completion of your virtual, hybrid and presential events. Through our collaboration with our concierges on site, you will be able to strategically develop your initiatives into exceptional participant experiences
Speak with us