Event concierge

More than ever your guests want to receive impeccable service at events, therefore we have developed a premium service to accompany your guests inspired by the role of a hotel concierge

Nowadays, we are convinced that the human aspect of an event is the most important

Our team of experienced event concierges expertly manages the journey of your guests, making them feel special and taken care of before, during and after the event.

We skillfully master the participant journey logistics as well as build thoughtful, personalized relationships with your guests along the way.

event concierge service includes:

Involvement prior to event (minimum 20 hrs)

The defining of participant experiences and products offered

Participant journey mapping to ensure every touchpoint is considered

Creation of ‘pop-up’ signature moments

Weekly meetings with your
team to ensure participant experience is at the center of your event design

Analysis of participant profiles to increase levels of personalization throughout the experience

Creation of CX reference documents, custom concierge training prior to the event

Our attention to detail and emphasis on authentic, human connection will be the highlight of their experience and will help to secure their future investments in your upcoming events

As CX Experts, we offer our expertise via a collaborative experience from conception to completion of your virtual, hybrid and presential events. Through our collaboration with our concierges on site, you will be able to strategically develop your initiatives into exceptional participant experiences.

Services

Event concierge services

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