Our clients’ guests are at the center of everything we do. Because we are passionate, we became experts at decoding people, at understanding and anticipating the needs of our clients and their guests
Each member of Bajouk has a variety of experience applying CX strategies in the event industry. This marriage of theory and practice is critical to our strategic approach.
Using our own methodological approach, we mobilize all the stakeholders involved in your guest’s journey around a common vision that focuses on delivering the best customer experience possible, an experience created by a series of moments specially crafted to generate strong positive emotions.
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As CX (customer experience) consultants, we aim to completely redefine the customer experience in the event industry, by paying special attention to game changing details.
ELEVATING THE EXPERIENCE BY ENHANCING THE HUMAN ELEMENT
Using our own methodological approach, we mobilize all the stakeholders involved in your guest’s journey around a common vision that focuses on delivering the best customer experience possible, an experience created by a series of moments specially crafted to generate strong positive emotions
Our Mission
As CX Experts, we offer our expertise via a collaborative experience from conception to completion of your virtual, hybrid and presential events. Through our collaboration with our concierges on site, you will be able to strategically develop your initiatives into exceptional participant experiences
Simon, founder of BAJOUK began his career in the hospitality industry where he discovered the job of Hotel Concierge. From the very moment he heard that such a carree existed, he knew that being a concierge was what he wanted to do. He was fascinated by this character who had the power to make all the guests happy and to orchestrate the impossible to meet the demands of the guests.
WHAT IS AN EXPERIENCE WITHOUT THE HUMAN EMOTIONAL CONNECTION?
During 15 years, he learned the rules of customer service from Montreal's most prestigious hotels. Through his role as a Concierge, he studied the interactions of all hotel actors with their clients and discovered a passion for analyzing behaviors and personalizing guest’s experiences. He also developed a large network of relationships through his own city and internationally. His commitment to the profession earned him the title of Les Clefs d’Or Concierge , an elite international association of concierges noted for its devotion to personalized service.
Until one day, where one of his loyal guests challenged him to pass on his knowledge in a completely new sector: Events. Soon after, he was hired to become the Participant Experience Director for C2 MTL, a creativity and commerce conference founded by Cirque du Soleil and worldwide agency Sid Lee.
During his years at C2 MTL working at understanding participants' journeys in events
Simon met Anne-Marie, an event logistic manager, who became his co-founding partner a few years later
The two of them had an undeniable complementarity. Simon was the guardian of the quality of the service due to his tactfulness in handling all types of guests and his experience as a concierge, and Anne-Marie had the strategic mind to build the accompaniment programs, the structure of the projects and manage the operations during the events.
Coming from the field of communications and marketing agencies, Anne-Marie has witnessed the importance of investing in the customer experience to ensure the effectiveness of marketing efforts. She has a strong background in logistics management and team coaching, particularly in the event industry. When she met Simon, she immediately understood the potential of transposing the concept of a concierge service into the event industry.
We believe that wherever there is a service, there is an opportunity to create memorable experiences
At BAJOUK, we offer more than customer service expertise, we are creating emotional experiences with your brand that will forever transform customer perception and have the power to build long-term loyalty. By our accompaniment process, our BAJOUK concierges guide companies to understand their participants' journey and improve every detail of the experience to better meet their client’s expectations
Together, they officially created BAJOUK agency with the intention of becoming the reference in event concierge and in the art of creating memorable customer experiences
As CX Experts, we offer our expertise via a collaborative experience from conception to completion of your virtual, hybrid and presential events. Through our collaboration with our concierges on site, you will be able to strategically develop your initiatives into exceptional participant experiences