Entrust us with your most precious guests
Confiez-nous vos invités les plus précieux
single guest
and a meticulous level
Signature hospitality standards
our Story
Hailing from over 15 years of experience in hotel concierge services and the events industry, we are a consultancy agency that creates remarkable customer experiences for your guests.
.Bajouk agency specialises in customer experience (CX) and event concierge services. Entrust us with your guests and our concierges will take care of their well-being before, during and after your event by personalizing their journey and assisting them step by step in all their requests.
of detail to every
We draw on our extensive expertise in managing all types
of VIP guests : speakers, politicians, celebrities and CEOs
of VIP guests : speakers, politicians, celebrities and CEOs
As experienced concierges, we pay meticulous attention to the smallest details of an experience and make it our duty to ensure your participants feel like privileged guests.
We apply unique customer experience strategies to accompany your participants from the moment they receive their invitation to the end of your event.
Our services
Our team of experienced event concierges expertly manages the journey of your guests, making them feel special and taken care of before, during and after the event. We skillfully master the participant journey logistics as well as build thoughtful, personalized relationships with your guests along the way.
Our attention to detail and emphasis on authentic, human connection will be the highlight of their experience and will help to secure their future investments in your upcoming events.
Our attention to detail and emphasis on authentic, human connection will be the highlight of their experience and will help to secure their future investments in your upcoming events.
Event concierge service
We offer our clients consulting hours to brainstorm innovative ways to enhance the customer experience of their event or business project. We look at current pain points and together we brainstorm unique solutions that are tailored to their customer's needs.
CX creative consultation
Our customer experience trainings are tailored to the needs of your team.
Our expertise comes from 15 years of working in the luxury hotel industry as well as a wide range of experience in the international event industry.
We observe the best practices of your employees as well as the reactions and behavior of your customers towards your brand. Our trainings are perfect to reignite the flame of experience creation in your teams and to inspire them to incorporate this practice in their daily work so that your company stands out in today's market.
Our expertise comes from 15 years of working in the luxury hotel industry as well as a wide range of experience in the international event industry.
We observe the best practices of your employees as well as the reactions and behavior of your customers towards your brand. Our trainings are perfect to reignite the flame of experience creation in your teams and to inspire them to incorporate this practice in their daily work so that your company stands out in today's market.
Customer experience CX trainig
2023
15-19
June
at the Ritz-Carlton Montreal
Complete your experience with a memorable stay at one of the city's most luxurious hotels, the iconic Ritz-Carlton Montreal, and let our Bajouk Signature concierges personalize every detail of your Montreal adventure. Make your F1 weekend unforgettable !
F1 packages
Human taking care
of humans, that should always matter
of humans, that should always matter
The human element is key to create real tangible emotions and to ensure that your event has a real purpose for your guest
Speak with us
Entrust us with your most precious guests
Our realizatrions
EY Innovation realized summit – In collaboration with C2 Montreal
Objective of the mandate: For the past 5 years, our team has been involved in creating the customer experience for this event. In each destination (Amsterdam, Sydney, Boston, Chicago) we have recruited a local partner agency and have trained teams of 30 concierges per event. Within the framework of these events, we always create innovative concepts for uniforms and registration experiences.
BAJOUK SPECIAL TOUCH : At each EY event, our team of experts offers creative solutions at paint points along the attendee journey. For example, we have proposed an “accreditation locker concept” where guests are given a locker number upon arrival and can retrieve their badges from this locker while dropping off their coats in this dedicated space. We removed 2 line u
BAJOUK SPECIAL TOUCH : At each EY event, our team of experts offers creative solutions at paint points along the attendee journey. For example, we have proposed an “accreditation locker concept” where guests are given a locker number upon arrival and can retrieve their badges from this locker while dropping off their coats in this dedicated space. We removed 2 line u
Omnium Banque Nationale Tennis - In collaboration with Niché agency
Objective of the mandate: Our team was responsible for creating, elevating and implementing the guest experience in the two most VIP lounges of the tournament, the players' lounge and the executive lounge of the main sponsor. We hire and train all concierge, hosts & hostesses staff for the tournament in Toronto and Montreal.
- BAJOUK SPECIAL TOUCH : Our trained and experienced hosts and hostesses take great pleasure in creating a personalized welcome for all guests, players and VIP clients for National Bank. Learning guest’s names and recognizing them while on site, knowing their favorite drink for them to enjoy while watching Tennis or preparing a basket catered to their needs while they are entertained with a courtside game, Bajouk’s concierge knows how to elevate a lounge experience… yes, even from your arrival in the parking lot !
- Take ownership of the VIP face list
- Get to know the client’s favorite if they are a repeat guest in the Lounge
- Offer an elevated experience from the parking to the Lounge
- Create a flawless check-in experience arriving at the Lounge
- Prepare exclusive pop-up stunts for specific events (birthdays, special occasions, etc.)
Cirque Du Soleil - CX training
Objective of the mandate: Implement a "Customer Centric" vision at different Cirque shows around the world. Each time Cirque du Soleil inaugurated a new show our BAJOUK team would do a CX training to all the directors of the tour before opening to the public.
Our interventions were aimed at optimizing every point of interaction of Cirque visitors with the brand.Thus, after mapping and analyzing the customer experience, we implemented concrete changes in the environment surrounding the show to ensure consistency in the experience and an alignment of the service actors towards the same customer vision.
Our interventions were aimed at optimizing every point of interaction of Cirque visitors with the brand.Thus, after mapping and analyzing the customer experience, we implemented concrete changes in the environment surrounding the show to ensure consistency in the experience and an alignment of the service actors towards the same customer vision.
- BAJOUK SPECIAL TOUCH : Our training consultants created specific CX activities catered to Cirque du Soleil’s guests, employees and partners. What is better than learning stellar customer experience notions while understanding how to apply them in a real life roleplay ? That is what Bajouk brings to the table !
- Create an experience for the employees that takes part in the training
- Understand real challenges within the company and apply them within workshops curated specifically for the team
- Demonstrate CX examples while applying them to the team members
La Cité - The largest French-language college in Ontario, Canada
Objective of the mandate: Consult with the IT team to enhance their practice in customer service and customer experience process. After having the chance to analyze and better understand the actual situation within the team and the College, our consultants developed a personalized training and accompanied the team in order to implement a call center focused on elevating the human connection and creating personalized experience for students and faculty members.
- BAJOUK SPECIAL TOUCH : Having extensive experience in guest service and hospitality, our Bajouk’s consultants designed a complete experience revolving around the La Cité call center for the technical support team. While studying best practices in the field, they made sure to create a queue line that would work well with their actual tools while elevating the experience for the students and faculty members.
- Familiarize ourselves with the system used by our clients
- Design the call center experience and test it
- Develop a personalized training with actual real life challenges and analyze them with the team to grant them ownership of the solutions
- Be authentic, have a pizza break with the team and exchange ideas to innovate regarding the students and faculty members experiences
As CX Experts, we offer our expertise via a collaborative experience from conception to completion of your virtual, hybrid and presential events.
Our team
Each member of Bajouk has a variety of experience applying CX strategies in the event industry. This marriage of theory and practice is critical to our strategic approach
Through our collaboration with our concierges on site, you will be able to strategically develop your initiatives into exceptional participant experiences